Every individual who receives his/her paycheck from the organization has to contribute equally to design foolproof processes and systems which would eventually ensure superior quality of products and services.Total Quality management is indeed a joint effort of management, staff members, workforce, suppliers in order to meet and exceed customer satisfaction level. Feigenbaum jointly developed the concept of total quality management.
Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction.
Remember, one happy and satisfied customer brings ten new customers along with him whereas one disappointed individual will spread bad word of mouth and spoil several of your existing as well as potential customers.
Research can be from the private sector or the public sectors of industry.
Small-to-Medium-sized enterprises: the journal welcomes research on critical success factors or limitations for their sustainability, growth performance, quality improvement, implementation of continuous improvement initiatives such as TQM, Lean, Six Sigma, ISO 9001 and other management standards Contributors should keep discussions on the history of quality management thought to a minimum and focus on their contribution to, and their advancement of, the body of knowledge on quality management.
Brief Overview of the History of Quality Management: The growing complexities of today’s organizations require a definitive management approach to ensure complete efficiency and productivity.
Among the many quality management theories practiced, Total Quality Management has surfaced as one of the most respected.
Total quality management is a structured effort by employees to continuously improve the quality of their products and services through proper feedbacks and research.
Ensuring superior quality of a product or service is not the responsibility of a single member.
You cant just blame one person for not adhering to quality measures. Total Quality management originated in the manufacturing sector, but can be applied to almost all organizations.
The responsibility lies on the shoulder of everyone who is even remotely associated with the organization. Total quality management ensures that every single employee is working towards the improvement of work culture, processes, services, systems and so on to ensure long term success.