In 2019, ii Net has made it SIX YEARS in a row at the top of our business internet ratings, earning five-star reviews for its customer service, network performance, contract clarity and bill clarity, with a creditable four stars on value for money.
Leading the way from its traditional rivals on business customer satisfaction for six years in a row is an incredible result for ii Net.
If you and your business are unsatisfied with your internet provider, our 2019 review and ratings may be able to help.
Canstar Blue annually surveys hundreds of business owners and key decision-makers across Australia to find out which broadband providers are coming up trumps, and which are more like a bump in the road.
While no broadband provider is perfect – and it seems reasonable to assume you’ll have the occasional issue with any telco – our ratings are designed as a high-level guide to which providers are getting it right more often than not, and which have work to do.
Canstar Blue’s 2019 review of business broadband providers saw four major telcos rated in the following order for overall satisfaction: While ii Net maintained its place at the top of the standings for the sixth time, it wasn’t the only telco to achieve positive reviews in some areas, with TPG the only provider to earn five stars on value for money, in addition to its top marks on customer service.ii Net’s small business broadband options include both NBN and ADSL2 connections, with unlimited data and high-speed NBN plans available.Unlimited data plans begin at .99 per month for both basic NBN and ADSL customers, and include pay-as-you-go calling, a static IP address, and a free Wi-Fi modem on 24-month contracts.TPG was rated four stars for overall satisfaction in 2019, and received five-star ratings for customer service and value for money.Optus’ small business broadband is priced on par with its residential NBN and ADSL plans, with prices beginning from per month for unlimited data.Business customers can choose between signing up on a 24-month contract, or opting for a month-to-month plan.No lock-in plans do incur a .95 activation fee, plus an charge if you include ii Net’s Wi-Fi modem.By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers.You can click the arrows at the top of any column in the table to sort by the results in that column.^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare.You agree that Canstar Blue’s terms and conditions apply to this referral.If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.