Because clients have different transaction and currency requirements according to their business needs, AFEX prides itself on customizing its extensive range of services to fulfill a customer’s specific company obligations.
But despite wishing to provide premium customer service to all of its clients, AFEX’s efforts were hindered by an outdated customer service system that could not give the company the comprehensive oversight of operations that it needed.
Microsoft Dynamics CRMs platform flexibility provided OSI Systems team members a fully connected and integrated sales and customer service tool, enabling team members to more quickly and efficiently access, and act on, crucial data thus improving customer service efforts and increasing customer satisfaction.
Read Full Case Study Download: Full Case Study [PDF] Download: TEC Buyers Guide OSI Systems Case Study [PDF] Bright Horizons Family Solutions® is a leading provider of early education and preschools, employer-sponsored child care, back-up care, educational advisory services and other work/life solutions.
Read Full Case Study Download: Full Case Study [PDF] Associated Foreign Exchange (AFEX) is a foreign exchange company that caters to more than 10,000 customers belonging to diverse industries and businesses throughout the globe.
Based in Encino, California, AFEX has multiple offices located worldwide that offer clients international payment and foreign exchange services, including foreign currency drafts, wire transfers, risk management tools, and designated corporate account managers.With 12 business areas spread out across Metro Manila, Maynilad wished to implement a standard way of providing service to all customers from different locations.With the lack of a single system for recording transactions and maintenance processes, Maynilad suffered from data inconsistencies.From basic ‘out of the box’ solutions to custom x RM development, we deliver solutions to meet your unique needs. is a provider of specialized electronic systems and components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries.With the rapid business growth and global expansion that the company was experiencing, OSI Systems required a customer relationship management system that could better organize and consolidate customer service information, as well as provide a comprehensive view of sales data.The company also required a system with a scalable architecture that could serve the companys global business advancement in both the present and the future.AFEX soon found that the in-depth workflow and queue functionalities of Microsoft Dynamics CRM 2011 delivered the enhanced data reporting capabilities and detailed organization of processes it required for providing its clients with exceptional customer service.And because security is the utmost priority for the company, the role-based security across the Microsoft Dynamics CRM solution ensures that confidential customer information receives the highest protection.Bright Horizons operates more than 900 child care centers worldwide and partners with more than 1,000 leading employers across nearly every industry.Read Full Case Study Download: Full Case Study [PDF] "One of the highly valuable components of the CRM system is its scalability.